Quantamist Pvt Ltd — Terms of Service

Overview

These Terms of Service govern your use of the Quantamist website and your engagement with Quantamist Pvt Ltd ("Quantamist," "we," "us," or "our"). By accessing our website or entering into any service engagement with us, you agree to these terms. If you are entering into these terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

Specific service engagements are governed by executed Statements of Work (SOW) or Master Service Agreements (MSA). In the event of conflict, the SOW or MSA prevails.

1. Who We Are

Quantamist Pvt Ltd is a professional services company incorporated in India. We deliver compliance and governance advisory, cloud infrastructure, digital transformation, regulatory representation, platform-as-a-service, and data governance services to enterprises across India and internationally. Our registered contact is support@quantamist.co.

2. Services

Quantamist provides the following core service areas:

• Compliance & Governance — Regulatory audits, risk frameworks (ISO, SOC 2, GDPR, DPDP), internal controls design, ESG governance, policy drafting, and board advisory.
• Cloud Infrastructure — Cloud migration across AWS, Azure, and GCP; hybrid architecture design; DevOps enablement; cloud security; disaster recovery; and FinOps.
• Digital Transformation — ERP and CRM modernization, workflow digitization, robotic process automation, AI enablement strategy, and enterprise operating model redesign.
• Regulatory Representation — Acting as regulatory liaison, filing and compliance management, government interface management, licensing and approvals, virtual Chief Compliance Officer (vCCO), and M&A regulatory risk assessment.
• Platform-as-a-Service (PaaS) — Compliance automation platforms, regulatory filing dashboards, governance workflow engines, and managed services including managed cloud, managed cybersecurity, and managed digital operations.
• DPDP & Data Governance — End-to-end data protection compliance covering consent lifecycle management, data processing and usage compliance, storage and retention frameworks, data principal rights management, breach detection and reporting, and GRC frameworks.

Quantamist reserves the right to modify, suspend, or discontinue any service offering at any time with reasonable notice to active clients.

3. Engagements and Statements of Work

All professional service engagements are formalised in a written SOW or MSA signed by authorised representatives of both parties. No obligation to deliver services arises from browsing this website, submitting a contact form, or attending a Quantamist briefing. Each SOW will specify the scope, deliverables, timeline, fees, and any data handling obligations specific to that engagement.

Quantamist may decline any engagement that would create a conflict of interest or require action inconsistent with applicable law or our professional ethics standards.

4. Client Responsibilities

To enable effective delivery of services, you agree to:

• Provide accurate, complete, and timely information, documentation, and access reasonably required for the engagement.
• Designate an authorised contact for each engagement.
• Notify Quantamist promptly of any material change in your business, regulatory status, or legal requirements that may affect the engagement.
• Ensure that any data shared with Quantamist has been collected and may be processed lawfully under the DPDP Act 2023, GDPR, and any other applicable law.
• Use Quantamist deliverables only for the purposes specified in the applicable SOW.
• Comply with all applicable laws in connection with the engagement, including anti-bribery, export control, and sanctions regulations.

Delays caused by the client's failure to meet these responsibilities will not constitute a breach by Quantamist and may result in revised timelines or additional fees as agreed in writing.

5. Fees and Payment

Fees are as specified in the applicable SOW. Unless otherwise agreed:

• Invoices are due within 30 days of the invoice date.
• All fees are exclusive of applicable taxes, including GST, which will be charged at the prevailing rate.
• Disputed invoices must be raised in writing within 14 days of receipt. Undisputed amounts remain payable on time.
• Quantamist reserves the right to suspend services where an invoice remains unpaid for more than 30 days following written notice.
• Retainer and managed-service fees are non-refundable once a billing period has commenced unless agreed otherwise in writing.

For platform and PaaS subscriptions, Quantamist may revise pricing on 30 days' written notice prior to the start of a renewal term.

6. Intellectual Property

All methodologies, frameworks (including the ThinkDumb framework), tools, templates, platforms, and proprietary know-how developed by Quantamist — whether prior to or independent of any engagement — remain the exclusive property of Quantamist.

Upon full payment of fees under a SOW, Quantamist grants you a non-exclusive, non-transferable licence to use the specific deliverables described in that SOW for your internal business purposes. You may not reproduce, redistribute, reverse-engineer, or create derivative works from any Quantamist platform, tool, or proprietary methodology without prior written consent.

All data, documents, and materials you provide remain your property. Quantamist acquires no ownership rights in your data.

7. Confidentiality

Each party agrees to hold the other's confidential information in strict confidence, use it only for the purposes of the engagement, and restrict disclosure to personnel with a need to know. These obligations survive termination for three years, except for trade secrets, which remain confidential indefinitely.

Given the nature of Quantamist's regulatory representation services, certain regulatory filings or government interactions may by law require disclosure of client information to competent authorities. We will notify you in advance where legally permissible.

8. Limitation of Liability

To the fullest extent permitted by law:

• Quantamist's total aggregate liability under any engagement will not exceed the fees paid by you under the applicable SOW in the 12 months preceding the claim.
• Quantamist will not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profit, loss of data, or reputational harm.
• Quantamist's compliance advisory is based on laws and regulations in effect at the time of delivery. We accept no liability for regulatory changes occurring after a deliverable has been issued.

Nothing in these terms limits either party's liability for fraud, wilful misconduct, death, or personal injury caused by negligence.

You are solely responsible for decisions made on the basis of Quantamist's advice or deliverables. Our services constitute professional advisory and do not constitute legal advice unless expressly stated in writing by a qualified legal practitioner engaged through Quantamist.

9. Warranties

Quantamist warrants that services will be performed with reasonable skill and care and in accordance with applicable professional standards. We do not warrant that services will achieve any specific regulatory or commercial outcome, that any regulatory application or approval will be granted, or that platform services will be free of errors or interruptions beyond any uptime commitment stated in an applicable SLA.

All other warranties, whether express, implied, or statutory, are excluded to the fullest extent permitted by law.

10. Term and Termination

These Terms remain in effect for as long as you access the Site or maintain any active engagement. Either party may terminate an SOW or MSA as specified therein. In the absence of specific termination provisions, either party may terminate for material breach uncured after 30 days' written notice, or terminate a rolling engagement on 60 days' written notice.

On termination, all outstanding fees become immediately due, each party will return or destroy the other's confidential information on request, and any licence granted over unpaid deliverables will lapse immediately. Provisions relating to confidentiality, intellectual property, limitation of liability, and governing law survive termination.

11. Governing Law

These Terms are governed by the laws of India. The parties submit to the exclusive jurisdiction of the courts in Bengaluru, Karnataka. Before initiating formal proceedings, the parties agree to attempt resolution through good-faith negotiation for 30 days. For international clients, the parties may agree in the SOW to resolve disputes through international arbitration under SIAC or ICC rules.

Quantamist reserves the right to update these Terms at any time. Material changes will be communicated via this website or by direct notice to active clients. Continued use of our services after the effective date of any revision constitutes acceptance.

12. Contact

Quantamist Pvt Ltd
Email: support@quantamist.co
Phone: +91 99000 21990